Customer Services Assistant

• Job title: Customer Services Assistant
• Working hour: 40 hours/week, from 11AM to 7PM, Mon – Fri
• Department: Customer Services
• Location: Ho Chi Minh City

Job Description: Customer Service Representative is an interesting and challenging opportunity for those who are finding happiness to add values to others. This position opens for fresh graduated candidates who dedicated in customer service function, had proven ability to deal with problem in a calming manner, possess positive service mind set with a clever communication.

Major responsibilities include:

• Feedback promptly to customer inquiries in French in professional manner (Phone, email);
• Speaking on the phone (In bound & Out bound calls);
• Following-up customer inquiry;
• Finding the answers/solutions to customer queries/issues;
• Handle and resolve customer complaints if any;
• Managing customer information; maintaining customer records by updating account information.
• Communicate and coordinate with internal, external departments;
• Managing effectively large amounts of incoming calls / emails.

Competencies/Skills

• Experience in telephone operator and/or call center;
• Having great customer service mind set is a must;
• Excellent French (speaking, listening, writing equivalent to DELF > B2). Prefer candidates graduated from over sea.
• Good at email, internet and Microsoft Word and Excel;
• Having ability to work under high pressure and ability to generate ideas;
• Being a strong team player with Can-do attitude and Adaptability mindset.

Personal Attributes

• Happy personality;
• Proactive nature with ability to coordinate and effectively handle multiple tasks efficiently (does not wait for request for action).

Benefits

• Good salary offered to the successful candidate;
• Multicultural working environment using French \ English in daily work;
• 13-month salary;
• Bonus for results.

Only shortlisted candidates shall be called for an interview. Successful candidates will be offered attractive remuneration and benefits. Do not miss the chance to work for a company cares about and encourages your professional growth!